Remove the plastic tab from your Xfinity remote. you might look at the settings - device menu and try the various audio output settings to see if (for example) the expert mode) the set top box can output what your TV needs to see to send to your sound bar. Our box has a User Settings menu that has to be accessed after the cable box is turned off. Yes; however, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package. The instructions to change to Expert mode are on this page . Unfortunately, it requires the purchase of an HDMI audio extractor. It is an audio/video interface standard that is used to transmit high-quality videos without any compression. When the menu opens, select All Inputs. Xfinity XID-P Entertainment System Set Top Box, Power no Remote. One is an HDMI Input, which you can use to host another video source — chances are you will never use this port. I have the same problem. It worked on another... - Samsung Television CVBS BNC to HDMI Converter, Composite BNC and Audio Input to HDMI Output Adapter with 720P/1080P Switch, Transfer Analog Video Signal from CCTV Security Camera to HD Monitor Projector Computer. From other forums posts, it appears that some cable boxes have a more advanced audio setup menu (Expert Mode) that includes digital options. Ensure your TV supports 5.1 channel pass-through via HDMI … if so, try connecting the X1 to it  now you get 5.1 and above audio? Apparently you use the app to connect the DVR to the Arc and use the app to tell the Arc what you are adding. Switch TV to correct input. ARC on tv to Sonos beam. A quick and simple guide to restarting your Xfinity X1 TV box. Check on HDMI port used for easily switching later. Dealing with issue number 1 is pretty basic: just make sure the cable box has electricity and the power button has been pushed. Now, I've got a movie theatre room not being used because we have no audio for tv. Xfinity XID-P Entertainment System Set Top Box, Power no Remote. In such cases, we would need to reset and pair our remote control to our TV again to resolve several of these problems. The X1 box doesn't have the same options. Issue number 2 is a little more complicated, in that you need to know which cables connect the box to the TV. This part is really simple. Audio and surround sound sound working with cable now! I will be going to Comcast/Xfinity soon and want to know if I can attach a HDMI switch to the output of the cable box to 2 different TVs (only 1 on at a time since in different rooms). No HDMI port on TV, use a coax cable to connect the “To TV/RF Out” Power On : Plug it in to the Power connector on the back of the box. The only way the cable box works is if it's plugged directly into the TV using the coaxial cable (standard definition) which is extremely frustrating when I'm paying for HD service. on the settings menu (device settings--audio) what is your HDMI setting? I updated my post with what is hopefully helpful information for those with an X1 box, but left the content for older boxes as well. A bad connection may occur temporarily and cause this issue. does your TV have more than just 2 speakers? Layout: STB (Xfinity X1, model XG1P), HDMI, XBox One, HDMI, TV (LG 55" LED 120Hz 1080p full HD) Blinking screen (roughly 2-second cycle) alternating between black screen and "XBox has lost your TV connection". I disconnected the HDMI cable from the X1 box and plugged into my HDMI DVD player with movie playing -- Good picture, GOOD sound. The sound may even drop out completely in some instances if you choose L-PCM and the box can't convert the signal to that format or if you choose Pass Through and your TV/soundbar/receiver can't process the raw audio signal. ... forums.xfinity.com. I was unable to locate a PDF from their site showing layout. 1. Fast & Free shipping on many items! I am a Customer Expert volunteering my time to help other customers here in the Forums. I found a solution. I found useful information from the cable box user guides page . Digital Audio Out. Apple tv gives 5.1 dolby. if so, the X1 box must be connected to the sound bar itself. Is it only there to be used as a signal pass-through? Yes, I can run the hdmi directly to the Soundbar and get Dolby digital but for a variety of reasons don’t want to do that. Xfinity X1 apps Mobile apps. Learn how to see if your TV box is compatible with our Over The Top (OTT) Streaming Partner Apps. My TV is a Samsung JS8500. I've also tried the digital optical connection with the same results. Since my search led me to this thread, it will probably bring others here as well with a variety of hardware, but with a similar problem. Xfinity XG1P Modem With Power Supply And Remote Parts Only (20659) ... Model: Pace PX022ANC Power Supply Remote HDMI & Coax Cable. This probably also means that if anyone is plugging the hdmi out from this or a similar cable box into a reciever, they are never getting anything more than stereo sound, even though many channels show that the signal has 5.1 sound. Very annoying. All went well except for the Xg1-p box won't output picture through hdmi. Has anyone solved this, or is there additional advice. Xfinity XG1P Modem With Power Supply And Remote Parts Only (20659) ... Model: Pace PX022ANC Power Supply Remote HDMI & Coax Cable. $200 would be a good down payment on a new TV. It's just strange how everything is connected EXACTLY as it was with the direct tv cable box, but now, no audio. Beam has HDMI to connect to tv & optical imput. eSATA. Xfinity box shows only sterio on the auto select screen. Yes when I connect dirctly from the box to the soundbar via an hdmi cable and arc it back to the tv - it sends a digital signal. Identify multiple ways to connect to your television, home theatre or audio system. I have been through a lot of troubleshooting steps already and gave a detailed account. HDMI HD to TV. I can't see any of the audio breakout boxes on amazon capable of fixing the problem. We use cookies to give you the best possible experience on our website. As I mentioned in my previous post, some of the X1 boxes have an Expert Mode for audio output. Comp Out. This appears to be a mystery to comcast. Xfinity Stream for Android, Amazon, and iOS devices lets you watch live TV and Xfinity On Demand on your device, and X1 customers can … Check For Firmware Updates: Check online for firmware updates for your TV, HDMI device, or audio receiver. 3.8 out of 5 stars 397. Have talked to tech support from xfinity, SONOS, and tv manufacturer. I have a similar problem I have changed the STB & the HDMI cable, so I know they are fine,  Samsung hu8500 tv. Comcast does not enable the HDMI input so it has no function for us. So far, switching to L-PCM is working great with our setup. I believe there is a flaw in the audio delivery from the cable box because the sound coming through the hdmi cable to the TV is not in the same format as all of other sources and the TV is not able to output that sound via the optical output. shipping: + $19.99 shipping . The cable box is connected to the receiver with HDMI and audio works when watching a DVD or listening to the radio, so I know it's not the receiver or the HDMI cables. But the xfinity x1 box only seems willing or able to send the stereo and it appears you can nolonger force a digital signal with the current software. did you try each of the audio settings for audio in the device settings menu? Cable In. Check on HDMI port used for easily switching later. If you are plugging into a receiver, soundbar or newer TV, the Pass Through option may work better for you. Apple tv to tv. The TV is on the wrong input channel. This issue has been unresolved for almost 2 years. HDMI ARC from Samsung TV connected to HDMI output on the extractor. please describe your hookup of set top box and receiver/sound bar? As I mentioned, we tried swapping inputs and cables for the different devices and modifying the few options for audio setup on the cable box and TV. Here is the one I purchased on Amazon. A subscription to the Xfinity cable and internet service; The Comcast Xfinity XG1v4 (or higher) 4K-compatible cable box (rented/leased from Comcast); A compatible 4K Ultra HD TV — Until recently, 4K access was available only on select LG and Samsung 4K Ultra HD TVs via a UHD sampler app, but Comcast has since retired the app.If subscribers have the required XG1v4 (or newer) cable … This should support digital formats including Atmos over hdmi. Tips on setting up the Xfinity X1 cable box. Sorry to jump in on this but, the comcast cable box I have does not have an optical out connection. Xfinity provides us with thousands of programs at our home’s comforts. So what I would need is a 1 line in and 2 line out adapter, switchable if possible. Comcast X1 Box - Ports. Use HDMI Out port on the box and not Input ports. But that is not the way I would prefer to hook up. That is for the most part the only reason I use the guide to see what to record and watch later. Probably need to leave the other option on Auto. Hi @loloann , Comment back here. You can read Xfinity X1 Cable Box Hdmi Input PDF direct on your mobile phones or PC. you did not state how the set top box is connected to your equipment. Browse Community Forum. The streamer has a Fast Ethernet (10/100) port — it’s not a Gigabit one — to connect to a router or switch via a network cable. on their web site it says the current Sonos Arc is ATMOS, is that correct? We just bought a new Samsung HD Smart TV? The Sonos is connected to the HDMI arc port, with the X1 box and Apple TV to two other HDMIs. I just got a Sonos Beam and surround setup with a Samsung 8000 series TV. The set top box and the apple tv are both connected via HDMI directly to the TV. SD Card. You can’t. 2. Mine must be older as it has no digital video input. A quick and simple guide to restarting your Xfinity X1 TV box. No sound at all when watching TV. edit Issue was with the box. Xfinity box shows only sterio on the auto select screen. Took forever to hook up to our Xfinity Box. Att/U-Verse HighDefinitionTV Cable Box Receiver& Modem Bundle Lot (FC-53-T-K194) $49.99 + shipping . Use HDMI Out port on the box and not Input ports. It's possible that those X1 boxes have a similar secret menu like the older boxes where the hdmi audio output could be changed manually, but I don't know how to access it. You’re eligible for Xfinity Flex if you have an Internet-only subscription. I've had this TV for 2 years and didn't have any issues. Well, you can do this in just a few seconds. Identify multiple ways to connect to your television, home theatre or audio system. Ethernet Router to HDMI Port for TV by Jay_Lam302 Oct 5, 2018 2:07AM PDT I have a TCL Roku TV (built-in WiFi) and a Comcast (no idea who the manufacturer is) modem/wireless router. Use Process of Elimination: If your device is connected to an audio receiver or other intermediary, remove the HDMI connection and plug it directly into the TV.If that works, then the receiver or intermediary device you're using is likely the problem. The setup is a home theatre system and the projector is connected to the receiver as well. Put one end of the HDMI cable into this, and the other end into the HDMI port on your cable box. Regardless of what channel I select on the set top box, the output on the TV is only PCM (DD greyed out) and the Sonos only sees Stereo 2.0. It is not always exactly the same (sometimes an image of a show will freeze on screen) but that is the majority problem. For other news regarding XG1V4 HDMI input, and XFinity - … how is it connected? It only has 2 HDMI ports. Not directly anyway. I'm hoping someone has been through this before and can offer some advice. I had a tech come out and install new service for me (X1 TV and internet package). I've found other posts on different websites with a similar issue but the "fixes" that were listed either don't work or work only for a few minutes. It's a great time to upgrade your home theater system with the largest selection at eBay.com. While watching TV last night for about 90 minutes, I heard a brief static noise 4 times. did you look at the settings menu in the X1 set top box audio section to be sure ouput is to HDMI? $79.00. $22.27 $ 22. To TV. One is an HDMI Input, which you can use to host another video source — chances are you will never use this port. The Apple TV gives me Dolby Digital, the X1 gives me stereo only regardless of channel. It’s included with your Xfinity Internet – With Xfinity Flex, you can easily access the streaming content you love, as well as manage your connected home devices, all in one place – your TV! 3.5 out of 5 stars 163. However, Comcast came out yesterday for the third time. USB. Voice Remote to search across everything instantly. Issue number 2 is a little more complicated, in that you need to know which cables connect the box to the TV. https://www.xfinity.com/support/articles/x1-hub-vs-companion-box, Bluray, Cable box, PC and Roku are all connected to the TV using HDMI cables, Optical output from TV is plugged into a soundbar, Swapped hdmi cables for various devices - behavior is the same, Plugged into different TV inputs - behavior is the same, Used analog output from TV - sound plays from all devices including cable box, Changed various TV settings - same behavior, Replaced cable box (twice) - same behavior, Turn the cable box on and change the TV/ soundbar/receiver to the cable box input (hdmi) so the TV is showing the feed from the cable box (it's OK if you can't hear the sound), Turn the cable box off and immediately (within 2 seconds) press the menu button on the cable box remote, Wait for the User Settings menu to appear on the TV, Select the Additional HDMI Settings option, Change the Audio Output to L-PCM or Pass Through, If you still don't have any sound, repeat and select the other option from step 5, X1 box connected to HDMI input on extractor, SPDIF (optical) connected from the extractor to the Sonos Beam. In our case, the box apparently detects an older TV and switches to analog stereo so we get nothing with Auto even after a reset. 2 things worth noting: I hope this helps everyone using a X1 box and a Samsung TV and only getting PCM 2.0 (stereo). Seems to me there is somesort of handshack issue between Xfinity box & samsung tv. Good picture, NO sound. -HDMI 1 is connected to my XFinity cable box. We are on the 2nd one today and can not get it to connect to the TV. HDMI 2 is ARC so that’s plugged into my Sonos Beam. My Sonos app only sees Stereo 2.0 and the Samsung TV only sees PCM as option with DD greyed out. Once again, I don't have this box, so I can't verify that it works. Xfinity said the box was bad and we had to get a new cable box. X1 box only shows as 2.0. The streamer has a Fast Ethernet (10/100) port — it’s not a Gigabit … Remove the plastic tab from your Xfinity remote. Switch TV to correct input. Press the Input button on your remote control. I have had a technician come out and replace my box and still only stereo. Discover X1. New Xfinity user here, not to hijack the thread but I'm having the same exact issue. Some of the Cisco models have a menu you can access by pressing the menu button twice. Xfinity offers eight mobile apps, two of which are directly related to the X1. I know the hdmi input ports work on the TV as my other devices work just fine. Any ideas? xg1v4 box, an older Samsung UN55f8000, Apple TV 4th gen, and Sonos Arc. I wasn't trying to hijack this thread. 27. The most standard connection today is an HDMI cable which means your cable box is probably connected to an input on your television labeled something like HDMI-1, HDMI-2 or HDMI-3. Installed new X1 box using HDMI. I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Great deals on XFINITY Cable TV Boxes. I tried every combination of options on both the cable box and the TV. I have an xg1v4 box, an older Samsung UN55f8000, Apple TV 4th gen, and Sonos Arc. Note you need to use the. Possibly, the coax or optical output would carry the digital sound, but it would require using multi-input on the receiver. Read and follow the instructions that will show up … I know the hdmi input ports work on the TV as my other devices work just fine. Choose the correct HDMI port source. I just could not justify the $200 sticker price. The TV is not involved in audio selection. I was planning on upgrading to 4k TV but want to see if this is really a TV handshake issue or something with the XG1v4 box output. The Auto option, which is the default, detects what the cable box is connecting to and adjusts accordingly, but only the first time it is connected. The results are always the same - no digital output via hdmi from the cable box while all other devices do output a digital signal. Layout: STB (Xfinity X1, model XG1P), HDMI, XBox One, HDMI, TV (LG 55" LED 120Hz 1080p full HD) Blinking screen (roughly 2-second cycle) alternating between black screen and "XBox has lost your TV connection". There is no HDMI input in a cable box. I have a similar problem I have changed the STB & the HDMI cable, so I know they are fine, Samsung hu8500 tv. I don't have a TV; it is a projector. The HDMI IN 2 and HDMI IN 3 on your TV support 4K viewing from a Blu-ray Disc™ player.Most Blu-ray Disc players send a high definition signal to your TV so we recommend that you connect the Blu-ray Disc player to your TV and allow your TV … I hope someone can find the solution to this problem. No ARC on the TV. Failed HDMI ports on UN46C7000WFXZA in HD and UHD TVs 3 weeks ago; HDMI ports not working on UN40N5200 in HD and UHD TVs 10-23-2020; My UN55MU6071 HDMI ports not working in HD and UHD TVs 09-06-2020; HDMI issues ( 65" curved tv) un65js900 in HD and UHD TVs 11-17-2019; TV won't display from computer in HD and UHD TVs 03-29-2019 It has to be. Swapped it out and all is running well now. I get audio/surround sound from my receiver when watching blue ray or listening to radio. do you have a sound bar or receiver? No receiver, just the Sonos Arc soundbar which is connected via HDMI to the TV HDMI ARC input. does your TV have an ARC HDMI port (Audio Return Channel)? CVBS BNC to HDMI Converter, Composite BNC and Audio Input to HDMI Output Adapter with 720P/1080P Switch, Transfer Analog Video Signal from CCTV Security Camera to HD Monitor Projector Computer. Live and On Demand shows and movies on any screen. Turn on suggestions. This hidden menu is where you can set the type of audio to transmit via hdmi out. I am not a Comcast Employee. I have a SONY STR-DH500 receiver, 4 HDMI input and 1 output, I hook up the Direct tv cable through SAT, Chromecast to BD, BUT: HDMI output keeps going bad on DVR - lightning related: Hdmi output to coaxial: Im playing movie from hdmi using WD device, i want to use my LG surround as output audio. fiber and coaxial audio is very old now deprecated technology. This is a very common issue with cable boxes as can be seen in this and other forums and many others have tried all of the same options to no avail. I've had this TV for 2 years and didn't have any issues. Just switched from Driect to Xfinity and did not have this problem with the Direct cable box. 1. As mentioned in my previous 2 posts, we tried all of the audio settings on both the TV and the cable box. Switch to the HDMI input … Everything worked fine with exact connections when we had direct. Imagine not having to think about the difference between HDMI 1 and HDMI 3 is ever again! It’s free! Comcast XFINITY TV → [Comcast Equip] getting a new XG1v4 box. Connect Xfinity X1 (HDMI OUT) to TV HDMI input with a HDMI-certified High-Speed 2.0 cable (18Gbps) for high quality video and audio. Sonos Beam and 5.1 system. I am also getting DD 5.1 from my Apple TV and Roku. HELP! But new box only showing PCM stereo. Cycling through the inputs. Comcast needs to fix this. Can anyone verifty that changing to a digital option outputs the full digital sound signal via hdmi? She has xfinity xg1p box with available hdmi input...I don't know which - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. We use cookies to give you the best possible experience on our website. If you are getting up and running with Comcast's latest Xfinity X1 cable box, there are some settings … The other, labeled HDMI TV, is the one you use to connect it to a display. I am having the same issue and no one seems to have the answer. If you want to display something connect it to the HDMI input of your TV. I solved it for our cable box, which is a Motorola DCX3501. your TV should have an ARC labelled HDMI port (hope it is 4k capable). I am going to continue to monitor this and return the extractor if it gets annoying. The other, labeled HDMI TV, is the one you use to connect it to a display. Please note I’ve tried plugging cable box into HDMI 3 and 4 with same results (stereo only). Auto Detect on the Xfinity set top box is always listing Stereo. (names of ports, etc) and brand/model of TV/sound bar-receiver would be good, too. 3. Instructions are under HDMI Audio Output on this page . Step 3 – Connect your HDMI Cable. I am trying to determine which cable box models are capable of outputting digital audio via hdmi so we can solve our issue and so that others who find this thread will not spend needless time repeating all of the same troubleshooting steps. There should be an HDMI port labeled “Input” on the back of your TV. 4. May not work with all TVs/soundbars because the cable box might determine that the connected device does not support digital audio. My Sonos app only sees Stereo 2.0 and the Samsung TV only sees PCM as option with DD greyed out. the technology has moved generations since optical was used. shipping: + $19.99 shipping . the cable box has to be connected to the receiver/soundbar that does the decoding or if your TV has ARC the audio is returned to the receiver/soundbar via the ARC connection (Audio return channel - HDMI). Apple tv gives 5.1 dolby. Apple TV shows up as DD 5.1. The fault is in the X1 box. Just hoping there was a work around to use the passthrough feature on the tv. Many people ask does my laptop have HDMI input? Disconnected from DVD player and connected back into X1 box -- Good picture, NO sound. In our case, there is an Audio Setup menu in the main cable box menu. Equipment, installation, taxes and fees, Broadcast TV Fee (up to $19.45/mo. Then the picture goes black and a message pops up that there is no signal. Keep the HDMI source connected to your TV and make a separate audio connection from your device to the the TV … $79.00. Ensure your TV supports 5.1 channel pass-through via HDMI ARC. Save on Xfinity Digital Cable TV, High Speed Internet and Home Phone Services. Audio does not work when watching cable. Apple tv simply sends that digital signal it goes right to the samsung sound bar I am using. I've worked around it by running HDMI to the TV for picture and everyday sound, and also have Digital Optical run from the X1 box directly to receiver for when I want better surround audio like when watching a movie. L-PCM has worked for us on every channel/show we have tried so far. 4K HDR set top boxes are available for X1 (XG1v4 or Xi6) and Xfinity Flex (Xi6) customers (they must also have a 4K television and 4K-capable HDMI cord in order to watch 4K programming). Cable In To TV Ethernet HDMI Input 1, 2 Audio/Video Out Comp Out HDMI HD to TV SD Card Digital Audio Out USB eSATA Power Used on Comcast Xfinity X1 Platform: First Look But when issues arise, it can significantly impact our streaming experience. The tech that setup the box said I should return the TV? Easily control it all with our award-winning Voice Remote, and watch on the Xfinity Stream app. HDMI Input 1, 2. This verifies my system is not the problem. We shall answer this question shortly but first, we have to distinguish between output and input ports in a laptop. This might be a reason to invest in the HDFury Arcana (you get what you pay for kind of thing). By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Att/U-Verse HighDefinitionTV Cable Box Receiver& Modem Bundle Lot (FC-53-T-K194) $49.99 + shipping . She has xfinity xg1p box with available hdmi input...I don't know which - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. Yes, I have tried the expert mode but the X1 box still only shows up as a 2.0 input to the SONOS soundbar. Specific models would be appreciated so we can request one that will work. Choose the correct HDMI port source. I believe these instructions should work with most Motorola DCT, DCX and RNG models that have HDMI out. You would to swap for a box with an optical port, Just got the new xg1v4 box and having same issue. The cable box also has coaxial and optical outputs, which do work, but our sound bar only has a single optical input. Using the extractor, you will not see the volume graphic on the TV when adjusting the volume. Shame on you XFinity for not fixing it. Recommended HDMI Cable > Audio will be sent out via TV's HDMI ARC to soundbar HDMI 1 ARC. It has options for Stereo and Mono, but not an option for digitial. Audio/Video Out. This is important if you want to use the other HDMI inputs on your TV for other devices and have sound piped to the Sonos Beam automatically. However, the HDFury Arcana appears to be the gold standard for HDMI audio extractors based on the reviews I read. It also seems dumb you cant record shows on your X1 hard drive, the hard drive is only so big so its not like you can keep shows for ever.

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